PIPaL: JISC BCE at Loughborough

1. Background

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The PIPaL project at Loughborough was funded under the 2009 JISC call for Relationship Management proposals.  It is one of 20 projects investigating various aspects of business and community engagement and the “student lifecycle”.  An earlier phase of this programme had developed the JISC Self-Analysis Framework for Relationship Management[1].  This project was chartered to pilot the Self-Analysis Framework with a group of key stakeholders in external facing departments.

Loughborough is renowned for the quality of its support for students and the learning experience. The institution has recently achieved the twin accolades of being voted the Times Higher Education Supplement’s Best Student Experience award for the fourth successive year,

and the Sunday Times University of the Year.  These achievements are a testament to the hard work of staff and students at Loughborough of which all at the institution are justly proud.

Loughborough is also a leading research intensive institution, with strong performance in the 2008 Research Assessment Exercise.  It is renowned for its close ties to industry.  A large proportion of students undertake industrial placements as part of their courses.

On a recent visit to Loughborough Gordon Brown stated that: “No other example of links between industry and universities is so strong.”

Loughborough has had a particularly good relationship with companies such as Rolls Royce, BAe Systems and Ford, with each of these firms making significant investment in facilities for collaborative work with the University on the Loughborough campus – e.g. the £60m BAe funded Systems Engineering Innovation Centre.  The University campus was also recently selected as the headquarters for the £1bn Energy Technologies Institute, bringing Loughborough researchers together with their counterparts from BP, Shell, EDF, e-on and others.

Loughborough makes targeted use of Relationship Management technology at present, notably via the Raiser’s Edge and NetCommunity products from Blackbaud.  An emergent institutional Relationship Management strategy is being informed by discussions with our peers in the Higher Education sector – an ongoing dialogue of which this project is an important part.

It should be noted that this is not an implementation project, and a key outcome of the project was to advise the institution on next steps and a way forward, based on an analysis of the results of applying the JISC framework.


[1] http://www.nottingham.ac.uk/gradschool/crm/

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Written by Martin Hamilton

September 4, 2010 at 12:10 am

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