PIPaL: JISC BCE at Loughborough

Butler Group report on ERP and CRM

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Just reading hard copy of this excellent report from the Butler Group, “Evolving Enterprise Applications”:

http://www.butlergroup.com/research/reportHomepages/EEA2009.asp

Makes for a nice companion piece to the JISC project, in terms of what we can realistically achieve by going down the CRM route, and throws up some interesting questions in relation to whether you can do CRM (or PRM!) without BPM.  That’s enough acronyms for one evening…

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Written by Martin Hamilton

July 22, 2009 at 9:12 pm

Posted in Uncategorized

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